Refund Policy

Last updated: 25/06/2025
General Information

João Garcia Miguel Unip Lda is committed to providing clear information about refund conditions for all ticket purchases and services related to shows and/or events at its facilities located at Espaço Arenes, Rua Brg. Miranda Palha, 16, 2560- 310 Torres Vedras or at any other venue where it is responsible for box office management. This policy complies with Portuguese consumer protection legislation.

Ticket Refunds
Customer Cancellation

Cancellation deadline:
• Up to 48 hours before the show: Full refund (100%)
• Between 24-48 hours before: 75% refund of amount paid
• Less than 24 hours before: No refund entitlement

Exceptions:
• Promotional tickets or those with discounts over 50%: Non-refundable
• Last-minute tickets (purchased 24h before): Non-refundable
• Unique or special shows: Specific conditions apply

Company Cancellation
Full refund guaranteed when:
• Show cancelled for technical reasons
• Cast unavailability due to illness
• Adverse weather conditions (outdoor shows)
• Force majeure events (emergencies, official determinations)

Alternatives offered:
• Free transfer to another session
• Voucher of equal value valid for 12 months
• Full monetary refund

Program Changes

Minor changes:
• Schedule change (with minimum 24h notice): Free transfer or refund
• Cast member substitution: No refund entitlement

Significant changes:
• Substantial show alteration: Right to full refund
• Venue change: Free transfer or refund

Refund Process
How to request

1. Email: Send request to [migaspar@joaogarciamiguel.com] with:
   o Reservation/ticket number
   o Name of purchase holder
   o Reason for request
   o Bank details (for transfer)
2. In person: At the show venue up to 1 hour before start
3. Phone: +351 936 645 392 during business hours
   Required documents
   • Original ticket or proof of purchase
   • Identification document
   • NIB/IBAN (for bank transfers)
4. Processing times
   • Cash payment: Immediate refund (in person)
   • Credit/debit card: 5-10 business days
   • Bank transfer: 3-5 business days
   • PayPal/MBWay: 1-3 business days
   

Fees and Costs

1. Processing fees
   1. Refunds for company cancellation: No fee
   2. Refunds for customer cancellation: €2 administrative fee
   3. In-person refunds: No fee
   4. Banking charges
2. National transfers: Company's responsibility
   1. International transfers: Customer's responsibility
      

Special Situations

Groups and schools
• Cancellation up to 7 days before: 90% refund
• Group reduction (max. 20%): No penalties
• Special conditions subject to prior agreement

Subscribers and members
• Preferential conditions according to status
• Unlimited transfers between season shows
• Refunds with more favorable conditions

Gift tickets
• Tickets gifted by the company: Non-refundable
• Gift vouchers: Subject to original purchase conditions

Consumer Rights
Consumer Protection Law
This policy fully complies with Portuguese legislation, namely:
• Consumer Protection Law (Law No. 24/96)
• Decree-Law No. 7/2004 (distance selling)

Right of withdrawal
Note: The right of withdrawal (14 days) does not apply to tickets for events with specific dates, as provided by law.

Conflict resolution
In case of dispute, consumers may resort to:
• CICAP (Porto Consumer Information and Arbitration Center)
• CAC (Lisbon Consumer Conflict Arbitration Center)

• Complaint Portal: www.portaldaqueixa.com

Special COVID-19 Conditions or public health similar situations
Prophylactic isolation
• Presentation of medical declaration: Full refund
• Positive test: Free transfer or refund

Official restrictions
• Imposed capacity limitations: Refund or transfer
• Cancellation by official determination: Full refund

Exclusions
No refund entitlement in case of:
• Arrival after the show has started
• No-show without prior notice
• Loss or forgetting of ticket
• Personal problems unrelated to the event